Secure, Reliable IT Solutions for Small Businesses
Managed IT services, cybersecurity, Microsoft 365 management, and professional support for medical, legal, and government‑adjacent organizations.
Future-proof your operations with proactive IT oversight tailored for high-risk business sectors. We deliver the expert technical architecture and continuous monitoring your data demands.
SLA Overview
Response Times
- Critical Issues: 1–2 hours
- High Priority: Same business day
- Standard Requests: 24 hours
- Low Priority: 48–72 hours
Service Availability
- Remote Support: Monday–Friday
- Emergency Support: Available for Premium clients
Included Services
- Monitoring
- Patch Management
- Helpdesk Support
- Backup Monitoring
- Security Hardening
Our MSP Services
Managed IT Services
Proactive monitoring, maintenance, and support to keep your business running smoothly.
Cybersecurity
Security hardening, password management, threat protection, and compliance‑aligned best practices.
Microsoft 365 Management
Licensing, administration, security configuration, and user support.
Backup & Recovery
Workstation and server backups using IDrive 360 with recovery planning.
Helpdesk Support
Fast, reliable support through Zoho Desk with ticket tracking and priority escalation.
Network Assessments
Professional evaluation of network health, performance, and security posture.
Device Onboarding & Offboarding
Secure provisioning and deprovisioning with documentation.
Vendor Management
We handle your IT vendors so you don’t have to.
Why Choose SHAFER IT LLC?
Security‑First Approach
Every service is built with cybersecurity and compliance in mind.
Enterprise‑Grade Tools
Action1, Bitwarden Enterprise, IDrive 360, Zoho Desk, Fing MSP, and Microsoft 365.
Experience You Can Trust
Over 14 years supporting high‑security environments.
Fast Response Times
Reliable support with clear communication and ticket tracking.
Tailored for Small Businesses
Scalable solutions for medical, legal, and government‑adjacent organizations.
Transparent Pricing
No hidden fees, no surprises.
Compliance & Security
We provide the technical framework and advisory support necessary to maintain security in highly regulated environments.
HIPAA‑Aligned Best Practices
Procedures tailored for healthcare providers to ensure data privacy and integrity.
Secure Device Provisioning
Hardened configurations for every endpoint on your network, reducing security risks.
Data Encryption & Controls
Protecting sensitive information with robust permissions and encryption protocols.
Password & Credential Management
Secure storage and rotation using enterprise-grade password management tools.
Backup & Recovery Planning
Resilient data protection strategies to ensure rapid recovery and business continuity.
Security Awareness
Recommendations for building a culture of security awareness within your organization.
Policy Guidance
Assisting with technical records and policies required for regulatory compliance.
Essential Plan
$75/user/month
Perfect for small teams needing reliable IT support.
- Remote Monitoring & Management (Action1)
- Patch Management
- Basic Helpdesk Support (Zoho Desk)
- Email Support
- Basic Network Monitoring
- Monthly Health Reports
Standard Plan
$125/user/month
Our most popular plan for growing businesses.
Includes everything in Essential, plus:
- Microsoft 365 Management
- Bitwarden Enterprise Password Management
- IDrive 360 Workstation Backup
- Priority Support
- Device Onboarding & Offboarding
- Vendor Management
- Security Hardening
Premium Plan
$175/user/month
Ideal for medical, legal, and compliance-focused organizations.
Includes everything in Standard, plus:
- Server Support
- Advanced Cybersecurity Services
- Compliance Assistance
- Quarterly Business Reviews
- Network Documentation
- Unlimited Remote Support
- On-Site Hours Included (2-4 per month)
Add-Ons (priced separately)
- Microsoft 365 Licenses
- Email Security Filtering
- Advanced Backup Solutions
- Firewall Management
- Website Hosting & Maintenance
- Security Awareness Training
- Password Rotation Services
IT Support Plans
Essential Plan
$75/user/month
Perfect for small teams needing reliable IT support.
- Remote Monitoring & Management (Action1)
- Patch Management
- Basic Helpdesk Support (Zoho Desk)
- Email Support
- Basic Network Monitoring
- Monthly Health Reports
Most Popular
Standard Plan
$125/user/month
Our most popular plan for growing businesses.
- Includes everything in Essential, plus:
- Microsoft 365 Management
- Bitwarden Enterprise Password Management
- IDrive 360 Workstation Backup
- Priority Support
- Device Onboarding & Offboarding
- Vendor Management
- Security Hardening
Premium Plan
$175/user/month
Ideal for medical, legal, and compliance‑focused organizations.
- Includes everything in Standard, plus:
- Server Support
- Advanced Cybersecurity Services
- Compliance Assistance
- Quarterly Business Reviews
- Network Documentation
- Unlimited Remote Support
- On‑Site Hours Included (2–4 per month)
Add‑Ons (priced separately)
- Microsoft 365 Licenses
- Email Security Filtering
- Advanced Backup Solutions
- Firewall Management
- Website Hosting & Maintenance
- Security Awareness Training
- Password Rotation Services
IT Support Plans
Essential Plan
$75/user/month
Perfect for small teams needing reliable IT support.
- Remote Monitoring & Management (Action1)
- Patch Management
- Basic Helpdesk Support (Zoho Desk)
- Email Support
- Basic Network Monitoring
- Monthly Health Reports
Standard Plan
$125/user/month
Our most popular plan for growing businesses.
Includes everything in Essential, plus:
- Microsoft 365 Management
- Bitwarden Enterprise Password Management
- IDrive 360 Workstation Backup
- Priority Support
- Device Onboarding & Offboarding
- Vendor Management
- Security Hardening
Premium Plan
$175/user/month
Ideal for medical, legal, and compliance-focused organizations.
Includes everything in Standard, plus:
- Server Support
- Advanced Cybersecurity Services
- Compliance Assistance (HIPAA-aligned best practices)
- Quarterly Business Reviews
- Network Documentation
- Unlimited Remote Support
- On-Site Hours Included (2–4 per month)
Add-Ons (priced separately)
- Microsoft 365 Licenses
- Email Security Filtering
- Advanced Backup Solutions
- Firewall Management
- Website Hosting & Maintenance
- Security Awareness Training
- Password Rotation Services
Tools We Use
Action1
Remote Monitoring & Management
Bitwarden Enterprise
Password Management
Fing MSP
Network Diagnostics
IDrive 360
Backup & Recovery
Zoho Desk
Ticketing & Helpdesk
Microsoft 365
Productivity & Collaboration
Zoho Mail
Secure Business Email
Contact & Support
Business Email
christianshafer@shafer-tech.net
Phone Number
(830)282-3002
Support Portal
Need immediate technical assistance? Our team is standing by to resolve your environment issues.